| PRIVACY POLICY
Last Updated: February 2026
At Tripsiana, we value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, protect, and handle your data across our website, mobile applications, and offline booking channels.
1. INFORMATION WE COLLECT
To provide a seamless travel experience, we collect the following categories of data:
- Personal Identity: Full name, gender, date of birth, and nationality.
- Contact Details: Email address, phone number, and emergency contact details.
- Travel Documents (Sensitive): Copies of Passports (for international bookings), Visas, and Government IDs (Aadhaar/Voter ID for domestic permits).
- Statutory Data: Permanent Account Number (PAN) details as required by the Government of India for Tax Collected at Source (TCS) compliance.
- Payment Information: We use encrypted third-party payment gateways (e.g., Razorpay, Stripe). Tripsiana does not store your credit card or CVV details on our servers.
2. HOW WE USE YOUR DATA
We process your information based on the following legal and operational needs:
- Booking Fulfillment: Sharing details with airlines, hotels, and local ground handlers to secure your reservations.
- Legal Compliance: Filing TCS returns and obtaining mandatory travel permits (ILP/PAP).
- Communication: Sending booking confirmations, flight updates via WhatsApp/SMS, and trip itineraries.
- Safety: Sharing emergency contact info with our on-ground guides and insurance partners.
3. DATA SHARING & THIRD-PARTY DISCLOSURE
We do not “sell” your data. However, to execute your trip, we share information with:
- Service Providers: Airlines, hotels, and transporters who require your ID for check-ins.
- Visa Partners: Embassies or authorized visa processing centers.
- Legal Authorities: When required by law (e.g., for security audits or tax filings).
- Analytics: Using tools like Google Analytics to understand website traffic (this data is typically anonymized).
4. COOKIES AND TRACKING
Our website uses cookies to enhance your browsing experience.
- Session Cookies: To remember your destination searches during a single visit.
- Persistent Cookies: To recognize you on return visits and remember your preferences.
- Control: You can disable cookies through your browser settings, though this may limit certain features of the Tripsiana website.
5. DATA SECURITY & RETENTION
- Encryption: We use SSL (Secure Socket Layer) encryption for all data transmitted through our website.
- Access Control: Access to sensitive travel documents (like Passports) is restricted to authorized employees only on a “need-to-know” basis.
- Retention: We retain your data for as long as necessary to fulfill the trip and comply with financial auditing and tax laws in India (typically 7 years). Once no longer required, data is securely deleted or anonymized.
6. YOUR RIGHTS
Under the Digital Personal Data Protection (DPDP) framework, you have the right to:
- Access & Correction: Request a copy of the data we hold or ask us to update incorrect information.
- Withdrawal of Consent: You may ask us to stop using your data for marketing. (Note: Withdrawing consent for booking-related data may result in the cancellation of your trip).
- Erasure: Request the deletion of your data once the trip is completed, subject to statutory retention requirements.
8. CHILDREN’S PRIVACY
We only collect data of minors (under 18) when provided by a parent or legal guardian for the purpose of a family booking. We do not knowingly collect data directly from children.
9. UPDATES TO THIS POLICY
Tripsiana reserves the right to modify this policy as our services evolve or as Indian laws change.